![]() Each time you call for support, a rude and inefficient switchboard operator greets you with a passive-aggressive tone that implies you should've studied all company departments before calling to be correctly routed. Yet, they promptly loaded it on the wrong truck despite my preemptive calls and rescheduled again. I've also learned there is no way of mitigating the company's unreliability I've attempted to call and confirm the correct details for an expected shipment every day until the anticipated delivery day. You should expect to miss multiple days of work, ensuring someone is home to sign for a delivery during each missed appointment - they will reschedule a minimum of 2 - 3 times before finally completing a delivery. In my experience, the company has never completed a delivery by the scheduled date. It's difficult to overstate how dysfunctional R&L Carriers is at operating its freight shipping service. ![]() I will never use this company again and will make sure anything shipped to us will be set by a differet carrier. I drove everywhere looking for the piece only to find out that it had not been deivered yet. The day they delivered they sent me a text saying it was out for delivery and then later sent me a text saying it had been delivered to my address. ![]() We have had 4 deliveries by semis in the short 3 months we have lived here and they were all able to pull into the next street up and back 1000 ft to our home. I'm 72 years old and the piece weighed 309 lbs. I then had to bring it to my house and my wife and I had to get it off the trailor. We instead had to have it delivered to a friend's house 1.5 miles away and off load it on a trailor. We instead had to find a different address to ship it to and they would not allow me to meet them at the end of the road and off load it. ![]() We live on a cul de sac and this company refused delivery to my home of a heay piece of furniture. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |